Inmate phone calls from the Houston County Jail are via Global Tel*Link (GTL) and cost $2.55 Per Connection Fee, $0.47.5 per minute with an additional service fee of $4.75 anytime you add money to an inmates phone account, plus taxes.
The calls frequently disconnect, however you are still charged the connection fee of $2.55 even if the call disconnected after one second!
Global Tel*Link’s staff refused to credit us for all of the dropped connections with a duration of a second or two. In an effort to resolve these issues and request that we be refunded, we contacted them and asked for our complaint to be escalated to the management team. We were completely unaware of the hidden connection fees per call.
Our pleas fell on deaf ears and we wasted approximately 90 minutes making several lengthy calls to their call centre to no avail. We found online, a huge amount of complaints against Global Tel*Link (GTL) its business practices and charges and a consumer class action lawsuit had been filed previously filed against them, so we reported them to the Better Business Bureau, after which they refunded us our money.